Intensive English Courses – London Study Centre

London Study Centre -Terms & Conditions

Please read carefully before you book your course.

When you book your course, you will need to confirm that you have read and understood LSC’s Terms & Conditions. If you have any questions, or if there is anything that you do not understand, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or on +44 207 736 2807 and we will be happy to help you. We have members of staff that speak French, German, Italian, Korean, Mandarin, Polish, Portuguese, Spanish, Turkish, who can assist you in these languages.

These terms and conditions set out the agreement between Serramalte Limited (Company No.05879822), trading as London Study Centre (“LSC”), and students enrolled on a Course (as defined below) at LSC (“You”).

References to LSC include LSC’s partners, representatives and employees.

These terms and conditions will become binding on you and LSC when you enrol on a Course.

Definitions

In these terms and conditions the following terms have the following meanings:

“Accommodation” any accommodation that LSC arranges for you

“Accommodation Booking Fee” a non-refundable fee that you pay when you book Accommodation

“British Immigration Authorities” the UK agencies and departments that manage border control and enforce immigration regulations

“Course” any course of study provided by LSC

“Homestay” Accommodation in a private home in London provided by a third party

“Application Letter/CAS Statement” a document LSC sends to you that confirms that you have enrolled on a Course

“Partner” an organisation that markets and sells Courses on behalf of LSC

“Personal Information” your personal details including, address, contact telephone number, emergency contact and email address

“Private Home” Accommodation in a private home in London provided by a third party

“Registration Fee” a non-refundable fee that you pay to LSC to cover the administration costs of Application

“Residence” Accommodation in a Residence provided and managed by a third party

“Tuition Fees” the fees that you pay for the Course

“Visa” an official authorisation in your passport that allows you to enter and study in the UK

1. British Immigration Authorities

1.1 You must comply with any requirements of the British Immigration Authorities at all times

1.2 On receipt of the Registration Fee and Tuition Fees, LSC will provide written confirmation of the status of your application for the Course.

1.3 If, during the duration of the Course, you need to extend your Visa then you are responsible for ensuring that the extension is obtained. LSC will give you the appropriate documents only if you comply with these Terms & Conditions

1.4 If LSC believes that you are not able or you do not intend to follow the Course, it may not allow you to enrol on the Course.

2. Personal Information

2.1 LSC needs to see and copy your passport (and Visa if appropriate) and to maintain up to date Personal Information.

2.2 You must provide this information and update LSC if anything changes.

2.3 Please refer to our Privacy Policy for details of how we store personal information. A copy of this Policy is available upon request and from our website.

3. Application and Tuition Fees

3.1 You must ensure that you enrol in sufficient time to ensure that a Visa can be obtained and all requirements of the British Immigration Authorities met.

3.2 All places on LSC Courses are subject to availability. Please confirm availability when you book your Course.

3.3 The minimum age for Application is 16 years.

3.4 Class sizes may vary depending on the particular Course. The maximum class size for any particular Course will be stated in the information provided by LSC in relation to it.

3.5 You must pay all Tuition Fees, Registration Fee and any additional fees in full before you start your Course

3.6 Once paid, Tuition Fees and the Registration Fee cannot be transferred for the benefit of another student

4. Additional Charges

4.1 Tuition Fees entitle you to receive academic instruction for your Course.

4.2 Tuition fees do not cover the cost of other materials and services that you may require, including, for example, text books, examination fees, bank charges, insurances, social activities and travel expenses.

4.2 You must buy or loan a course book, and it is illegal to photocopy course books.

5. Registration fees

5.1 You must pay a Registration Fee. The Registration Fee is non-refundable and non-transferrable.

6. Administration of Courses

6.1 If you fail to start your Course or to complete the Course without explaining this to LSC, you will be excluded from the Course without a refund or transfer to another Course

6.2 If you wish to change the time or date of classes or Course, you must ask to do so at least one week in advance. All changes are subject to availability and at LSC’s discretion.

6.3 If you wish to change the time or date of classes, you may do so subject to availability at your preferred time. You must pay the difference between the Tuition Fees paid and the Tuition Fees for the preferred time of study, plus an Administration Charge of £50. This does not apply to classes or time of study that are less expensive than the time of study originally purchased.

6.4 The duration of the Course or the time allotted to complete the Course will not be extended by unauthorised absences, uncertified illnesses or the payment of additional fees.

6.5 LSC will try to ensure that you can study when you want, but reserves the right to change teachers, times and rooms and to combine classes for different Courses at its discretion

6.6 If you want to transfer to another Course, this will be at LSC’s discretion and subject to payment of any incremental Tuition Fees, and the grant of permission by the British Immigration Authorities if applicable

7. Class Levels

7.1 You must take the LSC Online Placement test before you start your Course to determine your level of study on your chosen Course. LSC will send students details of how to complete the Placement test before the start of the Course.

7.2 When you complete the Placement Test, you must send it back to LSC. LSC will then allocate a level of English to you. Our decision as to your level of study is final.

7.3 If LSC is not able to offer your level at your preferred time of study, LSC will communicate this to you before the start of the Course, so that alternative arrangements can be made.

7.4 If you do not take the Placement Test, you may not be able to study at your preferred time.

7.5 If you do not take the Placement test and discover when you arrive at LSC that you are not able to study at your preferred time, LSC will not pay you a refund.

8. Refunds

8.1 LSC will only pay a refund to you if your Visa application is refused, provided that:

(a) LSC will not pay a refund if your Visa refusal is due to the fact that you have not taken the required steps in applying for a Visa;

(b) You send to LSC the original Visa refusal document from the British Immigration Authorities;

(d) Refunds may take up to 4 weeks to process once LSC receives the document referred to in 8.1(b);

(e) No refund will be issued if you withdraw the application for a Visa or are expelled from the Course or expelled from the UK by the British Immigration Authorities; and

(f) LSC will not pay a refund if you decide not to study after you have obtained a Visa;

(g) LSC will make refund payments to the person or partner that made the payment;

(h) All refunds will be made in full minus the Registration Fee and an Administration Fee of £150.

(i) LSC does not accept any responsibility in the case of visa refusals. If the Visa refusal is LSC’s fault, we will refund all tuition fees and help you to reapply. However no additional compensation will be given

9. Cancellations

9.1 Subject to 8.1.(f) above, you can cancel the Course at any time before the start date. The amount refunded will vary as follows according to how much notice you give to LSC, as follows:

(a) > 8 weeks notice – 80% of Tuition Fees

(b) > 4 weeks notice – 50% of Tuition Fees

(d) < 1 week notice – 0% of Tuition Fees

10. Holidays

10.1 You may be able to take holidays depending on the length of your Course. Please see the information provided in connection with your Course.

10.2 You may be required to use some of your holiday allowance during periods when LSC closes for holidays (e.g. Christmas, New Year, Easter) and there will be no reduction in Tuition Fees should LSC close for public holidays or staff training days.

10.3 You must book holidays in advance .

10.4 LSC may insist that you use your holiday entitlement at particular times and no refund of Tuition Fees will be available if you are not willing or able to take holidays at such times.

11. Accommodation

11.1 LSC will try to provide you with Homestay, Private Home or Residence accommodation, but your first choice of Accommodation may not always be available. The cost of accommodation will be determined by LSC from time to time.

11.2 When booking Accommodation, you must:

(a) Pay the Accommodation Booking Fee; and

(b) Give your arrival and departure dates to LSC;

11.3 You agree that:

(a) Arrival and departure dates may only be changed by special arrangement;

(b) Once you have arrived, no refund of accommodation fees paid will be available; and

(c) Any request to change Accommodation after arrival will be dealt with at LSC’s discretion and subject to availability.

11.4 If you wish to cancel any booked Accommodation, then the cancellation fee will vary according to how much notice of cancellation in advance of the start date you have given, as follows

(a) Notice of more than 14 days – no cancellation fee will be payable;

(b) Notice of 0-14 days – A cancellation fee equal to 2 weeks’ Accommodation fees.

11.5 LSC reserves the right to remove you from the Accommodation for unacceptable behaviour. LSC defines unacceptable behaviour as causing damage to property, causing disturbance or nuisance, abusive or disrespectful conduct, and failing to observe the rules of the Accommodation.

12. Airport Collections

12.1 LSC may be able to arrange for you to be met at the airport upon arrival, or taken to the airport upon departure. This service is subject to availability and to payment in advance of fees set by LSC.

12.2 The fee charged includes waiting time of 1 hour from the time of arrival that you have communicated to LSC.

12.3 You are responsible for supplying full and correct information of travel requirements and for updating this information as and when necessary.

12.4 We will only refund airport transfer charges if you cancel more than 7 days beforehand.

13. Attendance and Time Keeping

13.1 You must attend all classes and observe the LSC class timetable, which is available to students at all times.

13.2 You must arrive at classes before the published start time and return promptly after any break. If you arrive more than 20 minutes late to a class then you will be excluded from class. If you are persistently late, you may be excluded from the Course.

13.3 If you are absent from class:

(a) If the absence is due to illness, a doctor’s certificate must be provided;

(b) If you are absent from class without a doctor’s certificate LSC may exclude you from the Course.

(c) If you have ongoing low attendance, and are studying on a Visa, LSC may exclude you from the Course and the British Immigration Authorities will be informed.

(d) If, due to unauthorised absences, you are excluded from the Course, no refunds of Tuition Fees or extension of teaching time will be given.

13.4 If you have low attendance, LSC may decide not to issue you with Course completion documents, at its discretion.

14. Use of Computers

14.1 You can use the LSC Computers, subject to their availability.

14.2 You must not use LSC’s computers for unauthorised purposes including accessing pornographic material or commercial activities.

15. Conduct and Discipline

15.1 LSC has the right to expel you from the Course for unacceptable behaviour or lack of attendance and no refund of Tuition Fees will be given if you are expelled.

15.2 For the avoidance of doubt, LSC views unacceptable behaviour as including, but not limited to, causing damage to property, causing disturbance or nuisance, abusive or disrespectful conduct, failing to observe fire and safety rules and smoking other than in authorised areas and selling or consuming alcohol or illegal drugs on LSC’s premises

15.3 If you intentionally or negligently cause damage to LSC property, you will be expected to pay the full cost of repairing or replacing such property

16. Events outside LSC’s control

16.1 LSC will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations in relation to your Course or Accommodation that is caused by events outside LSC’s reasonable control (Force Majeure Event)

16.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond LSC’s reasonable control and includes, in particular (without limitation), the following:

(a) Strikes or labour disputes;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks.

16.3 LSC’s obligations in relation to your Course or accommodation are suspended for the period that the Force Majeure Event continues, and LSC will extend the time to perform these obligations for the duration of that period. LSC will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which LSC’s obligations can be performed despite the Force Majeure Event

17. Queries and Complaints

17.1 You should bring any problems to our attention immediately in order for us to help you. Complaint Forms are available throughout LSC. We do not accept retrospective complaints or queries

18. Liability

18.1 LSC shall not be liable to you for any loss or damage which arises out of or in connection with or as a consequence of your use of LSC’s premises, including, but not being limited to, loss of profit, damage to or loss of property or items belonging to your and any personal injury to the passenger (but only so far as such injury is not caused by LSC’s negligence)

18.2 LSC is not responsible for the safekeeping and delivery of any post, fax etc. sent to you at LSC’s address or for the safekeeping of exam results or certificates

19. General

19.1. A person who is not a party to these terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999

19.2. These terms and conditions shall be governed by English law and LSC and you agree to the non-exclusive jurisdiction of the English courts.